Last Updated: October 21, 2025
Welcome to Chacha Shop ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Chacha Shop, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our app.
We collect personal information that you voluntarily provide to us when you:
This information may include:
| Data Type | Examples | Purpose |
|---|---|---|
| Personal Identifiers | Full name, email address, phone number | Account creation, order processing, communication |
| Delivery Information | Physical address, delivery instructions | Product delivery, order fulfillment |
| Financial Information | Payment method details, transaction history | Payment processing, order completion |
| Order History | Purchase records, product preferences | Order management, customer service |
When you use our app, we automatically collect certain information, including:
We may receive information from third-party payment processors and delivery services to complete transactions and fulfill orders.
We do not collect:
We use the information we collect for the following purposes:
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
We share information with trusted third-party service providers who help us operate our business:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law or in response to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement appropriate technical and organizational security measures to protect your personal information, including:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to:
When information is no longer needed, we securely delete or anonymize it. Typical retention periods:
You have the following rights regarding your personal information:
You can access and update your account information at any time through the app settings. If you need assistance, contact us at support@chachashop.store.
You can request deletion of your account and personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your app notification settings.
You can control location permissions through your device settings. Disabling location may limit certain features like delivery tracking.
You can request a copy of your personal data in a machine-readable format by contacting us.
Our app is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Your information may be processed and stored in servers located outside of Rwanda. By using our app, you consent to the transfer of your information to other countries, which may have different data protection laws than Rwanda.
Our app may use cookies and similar tracking technologies to enhance user experience and analyze app performance. You can control cookie preferences through your device settings, but disabling them may affect app functionality.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the app after changes are posted constitutes acceptance of the updated policy.
This Privacy Policy complies with:
We are transparent about data collection, use, and sharing practices as required by both platforms.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@chachashop.store
Address: KK 806 St, Gikondo, Kigali, Rwanda
Availability: 24/7 Customer Support
We will respond to your inquiry within 30 days.
We comply with data protection regulations in the Republic of Rwanda. If you are a resident of Rwanda, you have specific rights under local privacy laws, including the right to file a complaint with the relevant data protection authority.
By using Chacha Shop, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our app.